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OT: I've Been Outsourced.

Posted By: Taratron
Date: Tuesday, 7 December 2004, at 3:49 p.m.

Just because I need to rant....

As most of you know, I work at BestWestern hotels, in a reservation call center here in Glendale, AZ. There's another larger call center in Phoenix, but we all take reservations for all BestWesterns around the world. I've had this job since last June, and while it's not the best job, it pays well and it pays the bills.

And starting this January through May, every single employee of these two call centers, numbering 700 people, will lose their jobs. In short, the reservations centers have been outsourced to India and the Phillipines. Because I am part-time, I get no severance package, and my benefits, which just went up in price nearly double-fold, I'll lose when I do my job.

See, thus far management has told us that all reservation agents' last day will be May 15. Because they just opened the call centers in India and the Phillipines, and it will take a good few months to teach these new employees how to speak "street" English and get the general lingo down. Of course, this date is set in stone as the last date for ANY employee at the call centers. We can lose our jobs quicker if the new employees are able to get on the phones faster than anticipated.

For me, yes, this is one of those life-changing lessons that despite the hard work I put in, I am expendable. What gets me, other than the fact there are no jobs in Phoenix right now (even fastfood isn't hiring!), is that in a few months, some 700 people will be desperately searching for work. Most of us will have to go on unemployment, or seek welfare to make ends meet.

There are some people I know who have worked at BestWestern for the past 20 years. There are a handful who have worked for over 40 years, and these res agents' age ranging from late fifties to early sixties. A good number of them have health problems, and guess who is losing all their medical benefits as well? No one will cover a sixty-five-year old woman like Pam, whose hands have permanently curled nearly into a fist, and has to have a pencil held in her semi fist to even type anything.

So yeah, in the grand scheme of things, 700 people losing their jobs isn't anyhing. But for those 700, that's potential people on welfare the rest of America with jobs will be paying for. So on the off chance that's where I end up, a thanks already....I won't be on it for long.

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